Shipping Policy

Last updated: October 21, 2026

We want to get your order to you as quickly and reliably as possible. Please review the details below.

Where We Ship

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days of being placed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Times

Method	Cost	Estimated Delivery
Standard Shipping	Free on orders $150 and over	3–5 business days
Standard Shipping	Flat rate (see checkout)	3–5 business days

Delivery times are estimates and begin from the date of shipment, not the date of order. Delivery times may vary due to carrier delays, weather, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order at any time using the Track Your Order link in our website footer.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@cerberustrade.com — we cannot guarantee changes once an order has entered fulfillment.

Lost or Stolen Packages

Cerberus is not responsible for packages that are marked as delivered by the carrier but are lost or stolen after delivery. If your tracking shows delivered but you have not received your package, please contact your local carrier first, then reach out to us at support@cerberustrade.com and we will do our best to assist.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at support@cerberustrade.com with your order number and photos of the damaged item and packaging. We will arrange a replacement for approved claims in accordance with our Refund Policy.

Contact Us

Questions about your shipment? We're happy to help:

• Email: support@cerberustrade.com
• WhatsApp: +1 (973) 649-9022
• We aim to respond within 24 hours